Cookies: Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as enabling us to store items in your shopping basket between visits. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. It is not possible to make a purchase unless you have cookies turned on and we recommend that you leave them turned on. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Disabling cookies may result in loss of functionality of the website.
Trueholisticbeauty.com uses Direct Payment Solutions Ltd (DPS) (www.paymentexpress.com) and EFTPOS NZ Ltd as its Secure Payment Service Providers and all card details are encrypted using state-of-the-art Secure Sockets Layer (SSL) encryption technology.
Payment Express provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the NZ and is the largest independent Payment Service Provider in the country and adheres to the most stringent levels of fraud screening, ensuring your details remain secure throughout the transaction process.
For info regarding making an order off-line please phone our Sales Line on 0800 789 900, or Contact Us with your details and we'll get right back to you.
If you have any further questions regarding the security of your personal details, no matter what they are, we are always happy to try and help. Please Contact Us or alternatively you can leave a message on the Sales Line and we will get back to you.
True credit card information security policy
True uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
Payments are processed in real-time. Terrabang does not have access to your full card number. Credit card payments are secured by DPS. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre. DPS Payment Express Software is certified with over 200 banks globally.
Visit www.paymentexpress.com for more info on online credit card payments.
All prices shown are in New Zealand Dollars and inclusive of GST (Goods and Services Tax) of 15% but exclusive of delivery charges. We reserve the right to alter prices on the site without notice. The price of a product displayed on the website at the time the order is received will be accepted and honoured as correct.
We accept Visa and MasterCard. Goods will only be dispatched once full payment has been received and funds have been cleared.
In order to provide our customers with the quickest possible delivery, most orders will be shipped within 24 hours after order details have been verified and payment has been received. If customers would like to cancel an order, you are requested to contact True New Zealand Ltd within 24 hours of placing your online order. Requests for cancellation will be considered on a case-by-case basis and True New Zeland Ltd will exercise its sole discretion in determining whether an order placed through the site may be cancelled.
True will always endeavor to have full stock of our items, however we may encounter small delays in supply. Also from time to time, heavy demand, limited editions or other factors beyond our control may render the products temporarily or permanently unavailable. In such circumstances the customer will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on back order.
Our liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise. To the fullest extent permitted by law True New Zealand Ltd will not be liable in any event whether in beach or in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person, even if True New Zealand was informed of the possibility of such damages.
Since we use only the purest and highest quality ingredients, we recommend the following: The products should be stored away from direct sunlight and below 30C. They should be kept cool. Always replace the cap and keep water out. During warm weather, it is normal for the balms to become a little softer and a slight separation of oils may occur. Failure to follow these care instructions may result in the invalidation of warranty.