Opening Hours: True skincare business hours are Monday to Friday, 9.30am to 4.30pm excluding New Zealand public holidays
Ordering & Delivery: You will normally receive two emails from us. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case.
The 2nd email you get from us is your email receipt and means that your order has been processed, your item(s) are in stock and are being shipped. We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated). However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone (0800 789 700) or email and we will try to resolve the issue promptly. We will not be liable for any loss caused to you by late delivery over the estimated provided. Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box. Please refer to the Delivery section for further information.
Non Delivery: It is the buyer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of your 2 emails notifying you of shipment. If no notification is made within this time period the buyer shall be deemed to have received the goods.